Last updated: July 2026

Welcome to RecoveryTech. The protection of your personal data is at the heart of our commitment to your performance. This Privacy Policy describes how RecoveryTech LLC collects, uses, shares, and protects your personal information when you interact with our website and purchase our CryoLegs products.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller for your personal data is the company RecoveryTech LLC, whose registered office is located at: 1912 Capitol Ave Ste 500, Cheyenne, WY 82001, USA.

For any questions regarding your data or to exercise your rights, you can contact us directly at our dedicated European operations address: E-mail: support@myrecoverytech.com.

2. WHAT INFORMATION DO WE COLLECT?

We collect information to provide you with the best possible recovery experience. This includes:

• Identity and contact information: Name, first name, email address, phone number, and delivery address.

• Professional information (B2B): Name of the sports organization, position, and professional contact details.

• Payment information: We use secure payment processors (Mercury / Shopify Payments). We do not store your full bank details on our servers.

• Technical data: IP address, browser type, device identifiers, and browsing data via cookies.

3. WHY DO WE USE YOUR DATA? (PURPOSES)

We process your data for the following reasons, based on the performance of the contract or our legitimate interest:

• Order management: Processing, shipping of your CryoLegs, and delivery tracking.

• Customer support: Answering your technical questions or after-sales service requests via support@myrecoverytech.com.

• Performance improvement: Analyzing the use of our site to optimize the user experience.

• Marketing (with your consent): Sending news about our innovations, new sizes, or exclusive offers. You can unsubscribe at any time.

4. SHARING YOUR INFORMATION

RecoveryTech LLC never sells your personal data. We only share it with trusted third-party service providers for the smooth operation of our business:

• Logistics providers: For shipping your packages.

• Technology service providers: Shopify (hosting), Google Analytics (analytics).

• Financial institutions: Mercury and payment processors to secure your transactions.

5. INTERNATIONAL DATA TRANSFERS

As a company based in Wyoming (USA), your data may be transferred and stored on servers located outside the European Economic Area (EEA). RecoveryTech LLC ensures that these transfers are protected by appropriate legal safeguards (such as the European Commission's Standard Contractual Clauses) to guarantee a level of protection equivalent to the GDPR.

6. PROTECTION AND RETENTION

We implement technical and organizational security measures (SSL encryption, restricted access) to protect your data against unauthorized access.

We retain your data only for as long as necessary for the purposes for which it was collected (for example, 10 years for billing data in accordance with tax obligations).

7. YOUR RIGHTS (GDPR)

In accordance with European regulations, you have the following rights:

• Right to access and rectify your data.

• Right to erasure ("right to be forgotten").

• Right to data portability of your data.

• Right to object or restrict processing.

To exercise these rights, simply send a request to support@myrecoverytech.com.

8. COOKIE MANAGEMENT

Our site uses cookies to improve your browsing experience.

• Essential cookies: Necessary for the shopping cart and session to function.

• Analytics cookies: To understand how you interact with our content.

• Advertising cookies: To offer you content tailored to your interests.

You can configure your browser to refuse cookies, but this might limit certain functionalities of our store.

9. CHANGES TO THIS POLICY

RecoveryTech LLC reserves the right to update this policy at any time to reflect changes in our services or regulations. We encourage you to review this page regularly.